Return Policy

Returns

This return policy is valid for USA

You have the right to return 30 days after the arrival of your order.

The products can easily be returned.

The actual return costs are the responsibility of the customer and must be paid to the shipping party. This applies both in the case of dissatisfied products as well as a defect received product.

With most packages the return labels are in the box, if this is not the case send us an email at support@aquabloomfilters.com and we will send them digitally. You can then print them and add them in the return package.

Note: only products in NEW* condition can be returned, we reserve the right to refuse a return with traces of use. 

*New = These are unopened products in their original packaging and products that have never been used.

Once we have received and verified your return, you will have your refund within [10 business days] using the payment method you used when ordering.

We comply with all relevant laws regarding returns and refunds. 

We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.

Exchanges
Because we can't ensure the item required will be available by the time returned items come back to the warehouse, except in very limited circumstances, we are unable to accommodate exchanges.

My order arrived damaged or it's missing.
If you receive a broken or damaged, defective, or incorrect item, please report to us within 30 days of delivery with a photo of the item and we will issue you a replacement item or a complete refund. If your order appears to be missing but your tracking information indicates your order was delivered, we recommend that you contact your local carrier to confirm if the item was delivered. For Order Return inquiries, please email support@aquabloomfilters.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-6 pm GMT. You can also call us at +1 347 685 6369 Monday through Friday from 9 am to 6 pm EST.

Contact Us
If you have any questions, comments, or concerns about this Return Policy, please contact us by email at support@aquabloomfilters.com or Contact Us. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST.

You may also call us at +1 347 685 6369. We are available Mon-Fri 9am - 5pm EST.